Accellier is the provider of choice for thousands of people and hundreds of organisations in Australia and around the world. Under our former name SAVE Training, we built a solid foundation on which Accellier now stands, embodying almost 10 years of service to Australia’s Tertiary and Vocational Education Sector. As a testament to this, since our inception in 2010 we have spent only a few thousand dollars on advertising. Our clients are almost entirely referred from our happy graduates and business customers.
Accellier is the trading name of SAVE Training Pty Ltd and is a Registered Training Organisation (RTO 32395) that offers a range of nationally recognised courses in education and business Australia wide through our online and face to face courses.
Our mission is to enhance people’s value through excellence in service and learning outcomes.
Accellier Education is a Registered Training Organisation (RTO) and this means we have a range of additional regulatory obligations that other companies you do business with might not. It adds a few extra layers of complexity to the relationship we have with a person who enrols in a Nationally Recognised Training course with us. Here we have tried to summarise in as plain-English as possible our obligations, key policies and procedures, as well as your responsibilities as our client.
Ultimately we want to establish a great relationship with you, and part of this is being totally transparent about our commitment to you, our obligations and expectations. To enrol with us, you will need to check a box that acknowledges you’ve read and understood the stuff on this page.
Refund may be granted only where Accellier is unable to provide the course that has been enrolled into and paid for (excludes superseded training products – transitions will be managed as part of the enrolment).
No refunds will be given for any other circumstances including:
Don’t rush. Please make your decision to enrol carefully, gathering all the information you need from us beforehand.
All courses have limited places. Setting up your enrolment place (even before you’ve completed any of the course) is involved and includes reporting obligations. It takes up a place that could otherwise be given to a committed participant.
All enrolments include a $200 non-refundable administration fee (included as part of the course fee).
In the unlikely event that Accellier is unable to deliver a course, Accellier will issue the enrolled person with a Statement of Attainment for any units successfully completed. Accellier will issue a pro-rated refund amount based on the amount of days remaining in the participant’s enrolment. We calculate this as:
Daily rate = student fees paid [minus] non-refundable administration fee [divided-by] course duration in days.
Refund amount = daily rate [multiplied-by] the number of days remaining in enrolment period.
Refunds will be processed within 20 business days of notification of the participant’s correct bank details.
Accellier provides detailed information about each course on its website www.accellier.edu.au.
By enrolling, the student acknowledges that he or she has read and understood the course information, entry requirements and prerequisites published on our website (including this section).
In the unlikely event of unsatisfactory performance and/or conduct we will strive to address it in a fair, professional and tactful manner.
Accellier is committed to ensuring that inappropriate behaviour that could impair the integrity of the learning and assessment processes or the wellbeing of individuals, is managed effectively.
Accellier clients have a right to:
Accellier clients have responsibilities including:
Where Accellier identifies that plagiarism, collusion or cheating in assessment activities may have occurred among a group of 2 or more clients, either concurrently or over a period of time:
Where a client breaches one or more of these guidelines the following steps will be taken:
Only the individual named as the student on the enrolment form may access and complete the course and be awarded certification, regardless of who paid the fees.
Accellier will from time to time update and modify course materials and assessments for quality and compliance purposes.
Each participant is responsible for viewing, reading, understanding and engaging with the course material and assessment tasks.
Each participant is responsible for completing the course within the specified timeframe.
We may not be able to support students with additional needs who have disregarded the entry requirements of a course or who have not considered their suitability for a course.
If someone other than the participant enrolled in a course pays the course fees, they cannot apply for a refund or modify a course without the participant’s written consent.
Upon graduation, the participant who did the course will be directly awarded the appropriate certification, regardless of who paid for the course.
If a client owes Accellier course fees and is experiencing financial hardship we may grant, at our discretion, up to a 30 day extension on payment terms, and/or the option to split the payment plan into lesser payments over a longer period of no more than 12 months.
The specific course duration is notified on enrolment by email.
Under the Data Provision Requirements 2012, Accellier is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by Accellier for statistical, administrative, regulatory and research purposes. Accellier may disclose your personal information for these purposes to:
Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
As a private education provider, we take our role in providing a quality service very seriously. All decisions at Accellier are made and viewed through the lense of our mission statement to build value through excellence in service and education.
We have high expectations of ourselves and if you feel we’ve fallen short of your expectations, please let us know. We will be grateful to know of any issues ASAP so we can work together to resolve it.
In our role, we also sometimes have the responsibility of making decisions that might make people feel unhappy in the moment, for example, an unfavourable assessment result. Please be assured we have your best interests at heart. We have no desire to make the journey more challenging for you.
Consider it from our perspective; the sooner you are a happy graduate – satisfied that you’ve completed what you set out to achieve – the better!
If you genuinely feel that you’ve been treated unfairly during your studies, please, let us know. If you disagree with an assessment decision made, you may appeal it within 10 working days of the receipt of an official assessment outcome. To appeal a decision:
We will use the following procedure to process all complaints and appeals:
We will endeavour to resolve all complaints much sooner than the indicated times, it just depends on the complexity of the issue raised. If further time is required for more complex matters, the person making the complaint or appeal will be notified.
All complaints, appeals and feedback can be made here.
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