Accellier and the NSW Department of Planning, Industry and Environment

Since 2018 Accellier has provided training to a prominent organisation within the Department of Planning, Industry and Environment.

Accellier was approached to assist over 50 highly skilled professionals within the organisation achieve Certificate IV in Training and Assessment. Our team designed a range of flexible programs in consultation with the education unit. This included face to face and online delivery, as well as site-visits, webinars and 1-on-1 support for individuals. We produced industry specific content and examples to allow workers to complete the course in a more relevant and familiar setting.

Three main areas posed challenges in this project:

1. Geographical location of participants

Participants located in branches all over the state meant it was challenging to bring everyone together in the same place at the same time for lengthy periods of face to face training.

We arranged for shorter face to face sessions in strategic locations combined with relevant workplace projects and online learning meant we could help people complete the qualification while reducing the cost of flights, accommodation and time off work.

2. Hands-on people learn better face to face

Some people are just more accustomed to hands-on face-to-face learning and may find more self-paced digital learning and assessment methods a barrier to success.

To mitigate this we identified individuals who were particularly struggling and provided additional 1-on-1 tuition using video-conferencing, screen-share and phone calls to provide guidance and coaching through more technical tasks. We also provided a range of additional flexible options for follow-up face-to-face workshops on site.

Delivering training in the field and in the hangar – Accellier, working with aviation firefighting pilots and crew to gain their Certificate IV qualifications.

3. Time and engagement

Due to competing priorities and emergency responsibilities in relation to firefighting, participants sometimes found it difficult to allocate time to the self-paced and online aspects of the course. To help address this issue we liaised closely with managers to assist with coordination of time. We also individually contacted participants personally to offer support and guidance and to schedule catch-ups at a mutually convenient time. Often we worked with people after hours and on weekends to provide guidance, instruction and direction on completing workplace projects.