Accellier Education is a Registered Training Organisation (RTO) and this means we have a range of additional regulatory obligations that other companies you do business with might not. It adds a few extra layers of complexity to the relationship we have with a person who enrols in a Nationally Recognised Training course with us. Here we have tried to summarise in as simple language as possible our obligations, key policies and procedures, as well as your responsibilities as our client.
Ultimately we want to establish a great relationship with you, and part of this is being totally transparent about our commitment to you, our obligations and expectations.
To enrol with us, you agree that you have read, understood and agreed to everything on this page.
Refund may be granted only where Accellier is unable to provide the course that has been enrolled into and paid for (excludes superseded training products – transitions will be managed as part of the enrolment).
No refunds will be given for any other circumstances including:
Don’t rush. Please make your decision to enrol carefully, gathering all the information you need from us beforehand.
All courses have limited places. Setting up your enrolment place (even before you’ve completed any of the course) is involved and includes reporting obligations. It takes up a place that could otherwise be given to a committed participant.
The enrolment fee portion is not refundable.
In the unlikely event that Accellier is unable to deliver a course, Accellier will issue the enrolled person with a Statement of Attainment for any units successfully completed. Accellier will issue a pro-rated refund amount based on the amount of days remaining in the participant’s enrolment. We calculate this as:
Daily rate = student fees paid by an individual or their employer [minus] non-refundable administration fee [divided-by] course duration in days.
Refund amount = daily rate [multiplied-by] the number of days remaining in enrolment period.
Refunds will be processed within 28 business days of notification of the participant’s correct bank details.
Accellier provides detailed information about each course on its website www.accellier.edu.au.
By enrolling, the student acknowledges that they have read and understood the course information, entry requirements and prerequisites published on our website (including this section).
The free Digital Literacy Test can be used to assist you in determining your suitability to complete a course online with a Registered Training Organisation (RTO).
Unless otherwise specified, all courses with Accellier require a high level of English language, literacy and comprehension skills. The following tests are an appropriate indicator:
Students must be over 18 years of age to enrol in a course with Accellier.
Accellier has zero tolerance for sexual harassment of any kind, whether from a student, client, staff member, or any person interacting with Accellier. This includes zero tolerance for:
It is illegal in Australia for a person to sexually harass anyone else at work, in school or when providing goods, services or accommodation, under the Commonwealth Sex Discrimination Act 1984 and state anti-discrimination laws. Extreme forms, including sexual assault and indecent exposure, are also crimes.
Where sexual harassment of any kind has occurred, Accellier reserves the right to:
In the unlikely event of unsatisfactory performance and/or conduct we will strive to address it in a fair, professional and tactful manner.
Accellier is committed to ensuring that inappropriate behaviour that could impair the integrity of the learning and assessment processes or the wellbeing of individuals, is managed effectively.
Accellier clients have a right to:
Accellier clients have responsibilities including:
Where Accellier identifies that plagiarism, collusion or cheating in assessment activities may have occurred among a group of 2 or more clients, either concurrently or over a period of time:
Where a client breaches one or more of these guidelines the following steps will be taken:
Only the individual named as the student on the enrolment form may access and complete the course and be awarded certification, regardless of who paid the fees.
Accellier will from time to time update and modify course materials and assessments for quality and compliance purposes.
Participants in any Accellier course are not permitted to use or share copyrighted material without express written permission from the copyright holder. This includes in online discussions and chat forums.
Each participant is responsible for viewing, reading, understanding and engaging with the course material and assessment tasks.
Each participant is responsible for completing the course within the specified timeframe.
We may not be able to support students with additional needs who have disregarded the entry requirements of a course or who have not considered their suitability for a course.
NSW Smart and Skilled:
Training under JobTrainer is fee-free and fully funded by the NSW and Commonwealth governments.
Upon graduation, the participant who did the course will be directly awarded the appropriate certification, regardless of who paid for the course.
If someone other than the participant enrolled in a course pays the course fees, they cannot apply for a refund or modify a course without the participant’s written consent.
Upon graduation, the participant who did the course will be directly awarded the appropriate certification, regardless of who paid for the course.
Where courses are funded by a government organisation or program certification of achievement will not be released until full remittance is received from the relevant party, in the event that the agreed fees are not paid under the funding arrangement the student may be liable. Where a student has been directed to enrol by an employer, the employer may be liable for payment of all fees owed.
If a client owes Accellier course fees and is experiencing financial hardship we may grant, at our discretion, up to a 30 day extension on payment terms, and/or the option to split the payment plan into lesser payments over a longer period of no more than 12 months.
To ensure all students can successfully complete their studies and make the most of our resources, it’s important to maintain regular engagement with your course. If there’s no recorded activity within any 90-day period of your enrolment, we may withdraw you from the course.
“Activity” includes, but isn’t limited to:
If you anticipate being inactive for an extended period, you must notify us and request a formal leave of absence. Valid reasons for inactivity may also be considered on a case-by-case basis. Without an approved leave of absence or a valid reason provided and accepted by us, a prolonged period of inactivity may lead to your withdrawal from the course.
This policy helps us ensure that students are actively progressing and allows us to offer support to those who need it, as well as manage course availability effectively. If you have any concerns about your ability to maintain engagement, please reach out.
The specific course duration is specified in the relevant pre-course information on our website. The duration is confirmed on enrolment by email.
We understand that unforeseen circumstances can sometimes prevent students from completing their course as planned. While many of our courses are designed as intensive, once-off programs with limited future intakes, we are committed to supporting our students and will do our best to assist you in continuing your studies when you are ready.
A Leave of Absence may be considered for students who are experiencing genuine and significant circumstances that prevent them from continuing their studies, such as:
A Leave of Absence is generally not granted:
Upon approval of a Leave of Absence, your current enrolment in the course will be suspended.
Due to the nature of our delivery programs, we cannot guarantee placement in a future intake or in an equivalent course.
We will, however, make every reasonable effort to facilitate your return to studies when you are ready. This may involve:
Please be aware that if you return to a future intake, the course content, structure, fees, and delivery methods may have changed. You will be subject to the policies, procedures, requirements and expectations in effect at the time of your re-enrolment.
During an approved Leave of Absence, any completed units will remain on record, but you will not be considered an actively enrolled student. Access to facilities, services, and online learning platforms may be restricted.
You may be liable for fees for the current course up to the point of your Leave of Absence request, depending on when your request is approved in relation to unit start dates and payment deadlines.
You may be required to pay additional fees for a future intake, if that course has a higher fee. Credit balance from the interrupted course will be held and applied towards future enrolment, subject to our Refund Policy.
An application fee of $35 may apply if your application is successful.
A key part of our Leave of Absence application consideration includes discussing and mutually agree upon your intended return date and the specific future course intake you will join. This agreement will be provided to you in writing upon approval of your leave.
It is the your responsibility to contact Accellier at least 30 days prior to returning from leave, indicating your intentions to resume your course. If we do not hear from you, you may forfeit your opportunity to join the agreed course.
If you do not return to the agreed course, or if we are unable to place you in a suitable future intake within a reasonable period, up to 12 months, you may be formally withdrawn from the course.
While we strive to accommodate all students, we are not liable for the inability to place a student in a future intake, especially if the original course is no longer offered, capacities are reached, or an equivalent course cannot be identified.
In the case of withdrawal, the following will take place:
Under the Data Provision Requirements 2012, Accellier is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by Accellier for statistical, administrative, regulatory and research purposes. Accellier may disclose your personal information for these purposes to:
Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
For more information about NCVER’s Privacy Policy go to https://www.ncver.edu.au/privacy.
Accellier will ensure that all assessment evidence is handled, stored, and disposed of in a manner that protects the privacy and confidentiality of the participant and their employer, in compliance with the VET Quality Framework requirements. This relates to all forms of assessment evidence, including written, oral, practical, and digital submissions, along with feedback and outcomes related to such evidence.
Accellier is committed to ensuring the confidentiality of all assessment evidence it retains. This commitment extends to ensuring that all personal information and assessment outcomes are protected against unauthorised access, use, modification, or disclosure, except where required by law.
Recognition of Prior Learning (RPL) and Credit Transfer is offered to all students enrolling in a Nationally Recognised course with Accellier.
To apply for RPL or Credit Transfer, select the option on enrolment, include your request with your enrolment, or notify us on admin@accellier.edu.au
Assessment evidence will be retained for a minimum period as mandated by the Australian Skills Quality Authority (ASQA) or relevant state regulatory requirements, which is typically for a period of six months after the issuance of a statement of attainment or qualification.
All assessment evidence will be stored securely, with access restricted to authorised personnel only. Physical evidence is digitised. Digital evidence will be encrypted and stored on secure servers.
Access to assessment evidence will be limited to individuals directly involved in the assessment process, development and maintenance of our systems, quality assurance, or as required by regulatory bodies for regulatory purposes. All access will be logged and monitored to ensure compliance with this policy.
Any sharing of assessment evidence or outcomes with third parties (e.g., employers, other RTOs) will only occur with the explicit consent of the learner, except where required for regulatory or legal purposes.
Upon reaching the end of the relevant retention period, all assessment evidence will be disposed of securely and in a manner that protects the privacy of all individuals involved. Digital records will be permanently deleted.
All RTO staff are responsible for understanding and adhering to this confidentiality policy in relation to the retention of assessment evidence.
As a private education provider, we take our role in providing a quality service very seriously. All decisions at Accellier are made and viewed through the lense of our mission statement to build value through excellence in service and education.
We have high expectations of ourselves and if you feel we’ve fallen short of your expectations, please let us know. We will be grateful to know of any issues ASAP so we can work together to resolve it.
In our role, we also sometimes have the responsibility of making decisions that might make people feel unhappy in the moment, for example, an unfavourable assessment result. Please be assured we have your best interests at heart. We have no desire to make the journey more challenging for you.
Consider it from our perspective; the sooner you are a happy graduate – satisfied that you’ve completed what you set out to achieve – the better!
If you genuinely feel that you’ve been treated unfairly during your studies, please, let us know. If you disagree with an assessment decision made, you may appeal it within 10 working days of the receipt of an official assessment outcome. To appeal a decision:
We will use the following procedure to process all complaints and appeals:
We will endeavour to resolve all complaints much sooner than the indicated times, it just depends on the complexity of the issue raised. If further time is required for more complex matters, the person making the complaint or appeal will be notified.
All complaints, appeals and feedback can be made here.
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